Nelia

Shipping

Standard shipping and Express Shipping are available in visoone.com. We can ship worldwide except romote places. The following is how we charge:

Standard Shipping: 5-15 Days, free shipping.
Express Shipping: 3-8 Days, US$3. (United States & Canada, partial items)
Please allow a certain delay due to the holiday, force majeure, or different areas.

Details on shipping and delivery, please check Shipping Policy. If there is no way shipping to your country, contact support for help.

Return

Each pair of glasses enjoys 30 days fit & use guarantee and 1 year warranty. (Webite Only. If you purchase the items from platforms like AMZ, you need to obey the rule of the platform and the stores there.)

• 30 days fit & use guarantee: You can ask for a return for a one-time same value replacement or a refund within 30 days of order fulfilment, if the glasses doesn't fit you well or not wearable on its material.
• 1 year warranty: Customers are eligible for one-time replacement during this warranty time (within 1 year of order fulfilment). A replacement will only be issued if there are clear defects in material or workmanship. A man-made defect or material fatigue due to long-time or incorrect use cannot issue a replacement.

Ifs

• If you have any problem with the product when or after you receive the product, please feel free to contact us by emailing to cs@visoone.com or submitting a form at contact page to reach our support team.
• If you have any comment (satisfaction, suggestion, complaint, etc.) with the product when you receive or after you use the product for some time, please kindly come back to our site or the product and leave an honorable review. You will get points in return.